§ · Policy Center
Clear Terms. Fair Expectations.
Everything that governs working with Digital Discount Hub, organized in one place and written to be read.
Last updated · November 9, 2026
Draft — pending legal review
This policy is a draft and is not legal advice. Items shown as [To confirm: …] are business decisions that have not been finalized. Final terms for any engagement are set out in the signed proposal or statement of work.
- 01Terms and ConditionsThe agreement that governs our services: proposals, scope, ownership, confidentiality and how disputes are handled.
- 02Privacy PolicyWhat information we collect through this website and in client work, why, who processes it and the choices you have.
- 03Refund PolicyHow refunds work for deposits, partially completed projects, campaign management, design and automation work.
- 04Cancellation PolicyHow to cancel a project or a recurring service, what happens to live campaigns and what remains payable.
- 05Payment and Billing PolicyInvoices, deposits, milestones, recurring billing, advertising spend, taxes, late payments and disputes.
- 06Service Delivery PolicyHow projects run from onboarding to handover: scope, timelines, approvals, revisions, hosting and support.
- 07Cookie PolicyThe cookies and similar technologies this website actually uses — and the ones it doesn’t.
- 08DisclaimerThe limits of the information on this website, our concept projects, results and third-party platforms.
Our commitments, before the fine print.
- Before you pay
- Every refund, cancellation and payment term is published here and referenced in your proposal before any payment is made.
- In plain English
- Each policy opens with a short summary and uses clear language, so you know what you’re agreeing to.
- Your Agreement leads
- Your signed proposal or statement of work sets the specifics of your project. These policies fill in everything else.
Have a question about any of these policies before you start a project? Ask us. We’re happy to walk you through them.
Contact us →