Payment and Billing Policy

01Accepted payment methods

We accept: Visa, Mastercard and Discover credit and debit cards. Payments are processed by [To confirm: Payment processors used to take payments].

We will never ask you to send card numbers, bank login details or passwords by email, chat or our contact form. Payment details should only be entered on a payment page from our processor, linked from an invoice we have issued. If you receive an unexpected payment request that appears to come from us, please confirm it with us before paying.

02Invoicing

We issue itemized invoices that reference your Agreement. Each invoice shows the service period or milestone, amounts, any taxes and the due date. Invoices are due: [To confirm: When invoices are due].

Please let us know where invoices should be sent and any purchase order or billing reference your business needs.

03Deposits

Projects usually begin with a deposit, invoiced when you approve the proposal. Standard deposit: [To confirm: Standard deposit amount or percentage for projects]. The exact amount is stated in your Agreement. Work begins once the deposit is received. Whether and when a deposit can be refunded is explained in our Refund Policy.

04Project milestones

Larger projects are billed in milestones, such as approval of a design direction, completion of development, or launch. These are tied to stages described in our Service Delivery Policy. The milestone schedule is set out in the Agreement. The next phase begins once the current milestone invoice is paid.

05Recurring billing

Ongoing services, such as SEO, advertising management, social media and support plans, are billed for each service period as stated in the Agreement. Recurring fees, the billing date and how to cancel are disclosed in the Agreement before you agree to them. Cancellation is governed by our Cancellation Policy.

06Advertising spend vs. management fees

We recommend that advertising accounts are owned by you and billed to your payment method. If an Agreement provides for us to pay advertising costs on your behalf, they are passed through at the amounts the platform charges, unless the Agreement states otherwise. They are also shown separately on your invoice. We do not change your advertising budget without your approval.

07Third-party software charges

Domains, hosting, themes, plugins, CRM seats, AI model usage, automation platforms, stock assets and similar services are third-party charges. We recommend they are purchased in your name. Where we purchase them for you, they are itemized on your invoice, and any service fee is stated in the Agreement. Their renewals and pricing follow each vendor’s terms.

08Currency and taxes

Prices are quoted and invoiced in [To confirm: Billing currency]. Unless stated otherwise, fees do not include taxes. Tax treatment: [To confirm: Sales tax treatment of the services]. Where we are required to collect sales or other taxes, they are shown separately on invoices. You are responsible for any bank, currency-conversion or transfer fees charged by your own financial institution.

09Failed payments

If a payment fails, for example because a card is declined or has expired, we will notify you and ask you to update your payment details or pay another way. Please resolve failed payments promptly so services continue without interruption.

10Late payments

If an invoice becomes overdue, we will send a reminder first. If it remains unpaid:

• work may be paused after written notice, as follows: [To confirm: When an overdue balance may lead to work being paused]. Timelines are extended for the period of the pause;
• late fees or interest: [To confirm: Late payment fee or interest, if any]; and
• final deliverables, source code and transfer of ownership may be held until the balance for that work is paid. Accounts and data that already belong to you are never withheld.

If you are having difficulty paying, talk to us. We would rather agree a plan than pause your project.

11Billing disputes

If you believe an invoice is wrong, tell us in writing within [To confirm: Time to raise a billing dispute after an invoice is issued], and identify the item and the reason. Please pay any parts of the invoice that are not in dispute by the due date. We will review the disputed item with you in good faith. Any confirmed error is corrected with a revised invoice, a credit or a refund.

12Receipts and confirmations

We confirm each payment we receive. You can request copies of invoices, receipts and an account statement at any time. Keep your proposal and Agreement for your records, because they set out the terms for each engagement.

13Chargeback handling

If you have a concern about a charge, please contact us before disputing it with your bank or card issuer. Most issues are resolved faster directly. If a chargeback is filed, we will respond to the card issuer with relevant records. These include the Agreement, approvals, deliverables and correspondence. We may pause work on the affected engagement while the chargeback is open.

Nothing in this policy limits any right you have under applicable law or your card issuer’s rules.

14Contact

Questions about this policy can be sent to us through any of the following:

• Our contact form
• Email: [To confirm: Email address for legal notices, refund and cancellation requests]
• By mail: Digital Discount Hub, 12895 Josey Ln, Farmers Branch, TX 75234, USA